Refund policy

There is a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact me at trinketsandteaco@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at trinketsandteaco@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.

If an order is damaged from shipping when delivered, please contact me so I can give you a refund, repair, or replace your order entirely.

If an order is lost during shipping, please also reach out to me and I will work my best to look into the problem.

Cancellations

Before purchasing an item, please ask me any questions or concerns you may have so you can make an informed decision about a purchase.

If you do need to cancel an order prior to shipping, let me know as early as possible.

In the case that an order has already shipped before requesting a cancellation, you will need to send me back the order. Once I receive it, I will issue a refund.

I am always happy and willing to answer any questions you might have, so don't hesitate to reach out to me and we will figure out the best plan of action! <3

 

Refunds
I will notify you once I've received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since I approved your return, please contact me at trinketsandteaco@gmail.com